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Evidence Guide: FNSPIM413 - Assist with preparations for conciliation and review hearings

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSPIM413 - Assist with preparations for conciliation and review hearings

What evidence can you provide to prove your understanding of each of the following citeria?

Gather information for hearings of disputes

  1. Collect information relevant to decision by contacting the person, relevant parties and the treating doctor where relevant and consider any new information provided
  2. Obtain additional information from relevant parties as required and provide to stakeholders
  3. Clearly and promptly advise all parties affected by the decision of their review rights in accordance with legislative requirements
Collect information relevant to decision by contacting the person, relevant parties and the treating doctor where relevant and consider any new information provided

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain additional information from relevant parties as required and provide to stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clearly and promptly advise all parties affected by the decision of their review rights in accordance with legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Brief representatives for hearing

  1. Collate all relevant and required information into organised files
  2. Provide a clear and thorough verbal and/or written briefing of information collected and available on file
  3. Outline and discuss any potential problems or issues that may impact on the case
  4. Provide support at formal or informal conciliation and review hearings following organisational guidelines, where required
Collate all relevant and required information into organised files

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide a clear and thorough verbal and/or written briefing of information collected and available on file

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Outline and discuss any potential problems or issues that may impact on the case

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide support at formal or informal conciliation and review hearings following organisational guidelines, where required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow up on outcomes

  1. Process all forms and collate documentation in required timelines
  2. Clearly and promptly notify relevant parties about outcomes
  3. Accurately update records and file according to organisational guidelines
  4. Follow up on required actions emanating from the conciliation or review hearings
Process all forms and collate documentation in required timelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clearly and promptly notify relevant parties about outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accurately update records and file according to organisational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow up on required actions emanating from the conciliation or review hearings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Gather information for hearings of disputes

1.1 Collect information relevant to decision by contacting the person, relevant parties and the treating doctor where relevant and consider any new information provided

1.2 Obtain additional information from relevant parties as required and provide to stakeholders

1.3 Clearly and promptly advise all parties affected by the decision of their review rights in accordance with legislative requirements

2. Brief representatives for hearing

2.1 Collate all relevant and required information into organised files

2.2 Provide a clear and thorough verbal and/or written briefing of information collected and available on file

2.3 Outline and discuss any potential problems or issues that may impact on the case

2.4 Provide support at formal or informal conciliation and review hearings following organisational guidelines, where required

3. Follow up on outcomes

3.1 Process all forms and collate documentation in required timelines

3.2 Clearly and promptly notify relevant parties about outcomes

3.3 Accurately update records and file according to organisational guidelines

3.4 Follow up on required actions emanating from the conciliation or review hearings

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Gather information for hearings of disputes

1.1 Collect information relevant to decision by contacting the person, relevant parties and the treating doctor where relevant and consider any new information provided

1.2 Obtain additional information from relevant parties as required and provide to stakeholders

1.3 Clearly and promptly advise all parties affected by the decision of their review rights in accordance with legislative requirements

2. Brief representatives for hearing

2.1 Collate all relevant and required information into organised files

2.2 Provide a clear and thorough verbal and/or written briefing of information collected and available on file

2.3 Outline and discuss any potential problems or issues that may impact on the case

2.4 Provide support at formal or informal conciliation and review hearings following organisational guidelines, where required

3. Follow up on outcomes

3.1 Process all forms and collate documentation in required timelines

3.2 Clearly and promptly notify relevant parties about outcomes

3.3 Accurately update records and file according to organisational guidelines

3.4 Follow up on required actions emanating from the conciliation or review hearings

Evidence of the ability to:

interpret and comply with industry and organisational obligations and objectives

effectively prepare files and information to represent the agent's or insurer's interests at review hearings

assist and brief representatives prior to and at the conciliation or review hearing as required

follow up on outcomes and finalise all documentation.

Note: if a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline the relevant parties in the personal injury management sector

describe the key features and steps in conciliation and review hearing procedures and requirements

outline critical features of common law, legal systems and procedures, and relevant Acts relating to conciliation and review hearings

outline the key organisational policy, procedures, underwriting guidelines and authorities

analyse and interpret industry and organisational policy wording

describe the key industry compliance requirements

identify the key features and uses of relevant information and communications technology systems.